Support

Payments are confirmed by our payment provider, Paystack, and this can take a few minutes. On the Billing page you can also press "I paid but see nothing" to re-check. If it still isn't showing after 30 minutes, email us with your username, the date and amount paid, and your Paystack reference. Don't pay again — we'll match the payment and unlock it.

Your answers are saved when you submit. Open the Audits page, find the audit and choose Retry. You won't be charged again for the same completed audit. If retrying doesn't work, email us and we'll sort it out.

Go to Account → Billing → Cancel membership. You'll keep access until the end of the period you've already paid for, and you won't be charged again. One-off audits never renew, so there's nothing to cancel.

See section 7 of our Terms. In short: if you were charged in error, charged twice, or a paid feature failed and we couldn't fix it, we'll refund you. Email us within 14 days of the charge.

Use Forgot password on the log-in page. We'll email a reset link to your account address. Use it soon after it arrives, as it expires after a short time.

To stop sharing, open the group from the Friends page and untick "I agree to share with this group". Your private entries were never shared. To leave a group completely, email li4k.support@gmail.com and we'll remove you. The group owner can remove members and invite new ones, up to five people in total.

Go to Settings → Privacy and data controls → Download my data for a copy of your entries and recaps, or Settings → Privacy and data controls → Delete my account to erase it. Deletion is permanent. You can also email li4k.support@gmail.com.

Email us with what happened, the page you were on and, if possible, a screenshot. To report another user's behaviour in a group, tell us their username — we'll review it confidentially.